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Customer takes vehicle without paying bill?

43K views 123 replies 89 participants last post by  Mo Fugger  
#1 ·
Had a customer (well, former customer!) that authorized repairs and then didn't want to pay their bill come onto the lot with a spare set of keys and take their car today. I happened to be on the phone with the guy overseeing the shop at the time and my guys where about to stop them (the guy who saw it going down is a former Marine and carries ) but I told my guys to let them go because no unpaid bill is worth someone getting shot or run-over. As it turned out the asshole only owed like $315!

I've been doing this since '09 and have never had anything like this happen, seems people are getting more unhinged everyday. Anyone ever had anything like this happen? How would you even report that to the police? Theft? Robbery? My guys outside thought the truck was getting stolen, if the guy I was on the phone with hadn't yelled to let them go they would likely have shot this clown and his wife!
 
#5 ·
Here in NC you would have to take him to civil court.
You could always take the spare set of keys and go to his house and take the vehicle back and store it inside until he pays. <-------NOT LEGAL!!!!!
 
#11 ·
Need to get the police involved.That's theft. I hope you have detailed documentation of phone conversations such as time and date of repair approval, along with signature for approval of repairs and or diagnosis.
^^^^ This!!! As long as you have a signed work order your all set to call the Police! I like Kevs idea better!:D
 
#13 ·
He had a work order to do a job and get paid for his work. He did the work and honored his part of the contract. The other guy did not pay. Breech of contract. Civil matter all day long. Well, at least the way it works here. Unless the vehicle was being stored inside or in a fenced storage area.
 
#14 · (Edited)
call the wife at home while husband is at work,,

"uhh ma'am, were sorry to bother you, your husband called, he has a coolant leak on your car, our driver Is on the way to tow to the shop for repairs, but he lost your husbands address and cell #, could you give us that address again",, "ok thanks ma'am, we'll pick it up and get it repaired, ok ma'am?"

pick the car up, then call the husband and tell him the car is fixed per your wife's authorization, you can pick it up this afternoon, and btw you still owe a previous repair invoice of $325.
 
#15 ·
Call your county DA explain to him it's the same you going to Kmart/target and walking out the front door with a TV, Somebody (you) paid for parts and labor same as the TV manufacturer so at the end of the day he stole from your business as a thief and felony charges need to be filed!!! That's what he did anyway, dude got six years anyway
 
#16 ·
Here in MD that's not civil. That would theft of goods or services in the amount less then $1,000. Call the police and make report they might be able to write an application for charges or you might have to go file with the local commissioner yourself.
 
#94 ·
Unless the customer is either Black (plays the race card) or Mexican (MD is a sanctuary state), then the shop eats all the charges… :p
 
#23 ·
X2 on this.

I would call him first and see what's up, maybe he didn't have the money and needed car to go to work etc, not right what he did but talk to him first, not going to cost you anything.

And got to say you handled it the correct way!
 
#18 ·
Put a lean on it .
 
#20 ·
The small print in an automotive repair order is an express mechanics lien. If you have a signed RO with a estimate total your golden. If however you dont have a signed RO or one that states the incorrect amount owed, it will be next to impossible to get the full amount back. Without one, poeple often claim they didnt authorize it.
Years ago We had a guy do that once. Shop owner just shrugged it off. We couldnt believe it because it was a large amount of money. Well, about a year later the same guy brings the same car back for a repair. Owner smiled and took it in for repair. Waited for the guy to get home and called him, said you have an outstanding bill of $XXXX , you need to come pay in cash before we can begin work on your car, or return it to you. I learned that good records and accurate RO's are a must from that case.
 
#21 ·
In Louisana there is no mechanic's lein. When he drove off without paying it became theft of goods and services under $1000. Get the police involed. You may not get your money but he will eventually be arrestted. I say this because the DA or the state may press charges against him that you can not drop if he pays his bill. Personally I would make him pay his bill and continue with theft charges.


Now back to the so called machanic's lein. In Louisiana, a shop can put a car or truck in a licensed storage facitly. The storage facilty will start storage charges and towing charges in most cases. The facility sends two registered letters to address on registration within a 45 day period. If the letters go unanswered and storage bill unpaid, the facility can petition the state for a title, permit to sale or a permit to dismanlte. At that point it will be up to the storage facility to pay anything to the shop that sent ot there. Most make some type of agreement up front. If there is a bank loan involved, they will have to file a law suit with debitor for loan balance.
 
#24 ·
Call his bluff, in the mornin call him directly. tell him he has till noon to bring in the total payment or you will be filinh a report and seeking charges. meanwhile make sure your r.o. has the time and date when he was called to approve the work.go ahead and call pd and have them begin the process.he will either be scared into paying or possibly see cop car outside your place and begin tripping out trying to get you paid.

We had a similar situation happen at our gm dealer. customer ran out on bill the previous yr, broke down and towed into us :) we refused to do the work or release it till it was paid. stayed in my stall for a wk then one day coming back from lunch i seee a big fella pushing it down the road(i unplugged crank sensor and coil pack). He came in while we were at lunch took the care and pushed it outta our shop and down the road. cops pressed charges for stolen services and goods as mentioned already. he paid and our owner(big ole softy) went to court with him and asked for charges to be dropped whicch they were
 
#26 ·
You are pretty much screwed. Once they took possession, with your permission or not, the fact is it is there car. Need to figure out if it is worth more than the money they owe to try and make their life miserable. because the fact is you have little chance of getting your $315 back without spending a lot more.

I keep them in the "pit". We can fit about 20 cars back there ;)
 
#28 ·
Need to figure out if it is worth more than the money they owe to try and make their life miserable. because the fact is you have little chance of getting your $315 back without spending a lot more.

I dunno about there, but small claims is only $140 to file here, and he may even be able to sue for the filing cost, the only thing it could ending up costing him is his time....
 
#31 ·
This happened to me once. Guy stole it right off my lot. He called me and told me he had the car and not to call the police, so I didn't. The next day he had the car at his work and I stole it back. I called him and told him that I had the car, and to not call the police. He did, and they came to my shop. I explained to them that I had a set of keys and told them the entire story. They told me that there was noyjing that they could do, and let me keep the car. That it was a civil matter. They said that pocession is 9/10's of the law.


Long story short, I got paid. Then the guy got his car back
 
#34 ·
This happened to me once. Guy stole it right off my lot. He called me and told me he had the car and not to call the police, so I didn't. The next day he had the car at his work and I stole it back. I called him and told him that I had the car, and to not call the police. He did, and they came to my shop. I explained to them that I had a set of keys and told them the entire story. They told me that there was noyjing that they could do, and let me keep the car. That it was a civil matter. They said that pocession is 9/10's of the law.

Long story short, I got paid. Then the guy got his car back
That's pretty funny actually.

I agree, in most states this is a Civil matter. You can still call the Police and
see what your states laws provide for before just accepting a solution you're not sure of.
 
#32 · (Edited)
If your paper work for repair is all up to par and you have keys and the time to do so...find said vehicle & put a club on the steering wheel. Very effective. Had two at the shop & used them. Oh & take out the fuel pump relay. Or main fuse, that works also.