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I think it’s when you need it quick they have problems as in wanting priority shipping. Not just my experience, but a friend had an issue as well. Paid for two day shipping, sure it came two days after they shipped it, but it was in stock and it did not ship for two days...duh
Good stuff, use them all the time. They do seem to be playing games with shipping out of different warehouses, not sure to what end, but it's annoying having to "trick" them into shipping multiple things from a single warehouse.
The only things I don't order from them is belts and hoses.. The first couple times I tried they looked like they were 15 years old and didn't last long.
I bought a dayco idler from them a year or so ago and got a white box part with a "dayco equivalent " part number on it, it was cheap enough that I didn't bother sending it back. I have bought other stuff in the past with perfectly fine results so it might have just been a one time thing.