i ran into an issue with one of my a1000s where a clip that holds the magnet inside the motor case came loose and kept the motor from spinning. when i called and told them what happened, they asked what year it was made which was 03/09 so he said just send it in and they will just replace the motor for good customer support. i did just that and go a refurbished one back in the mail in just over a week from sending it out free of charge. I thought it was nice for them to do this even though it was just over 3 yrs old and i bought second hand. Thanks to them!