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Discussion Starter #1
Zero real world customer service skills. Have waited 6 weeks for a cam order, and Mike failed to respond to emails regarding an update on where the cam order is at. So-called lead time and shipping date provided are completely false.

I don't care if someone has died, there is no excuse to not reply to a paying customer.
 

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We have only dealt with Jones Cams twice. He reground a stock reverse rotation cam for us recently. The two dealings we had went smoothly and we're happy with his work and timeframes. Ours were no rush jobs, but we got both jobs sooner than he promised. No complaints here.
 

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Discussion Starter #9
We have only dealt with Jones Cams twice. He reground a stock reverse rotation cam for us recently. The two dealings we had went smoothly and we're happy with his work and timeframes. Ours were no rush jobs, but we got both jobs sooner than he promised. No complaints here.
And your little story has no relevance here.

To have 6 weeks go by and then be completely non-responsive to a customer who has paid up, for that there is no excuse!


 

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We have only dealt with Jones Cams twice. He reground a stock reverse rotation cam for us recently. The two dealings we had went smoothly and we're happy with his work and timeframes. Ours were no rush jobs, but we got both jobs sooner than he promised. No complaints here.
Your experience is the norm. We answer emails within 48 hours. We answer the phone from 9am-5pm. Our sales for the 1st quarter of this year, was up over 100% from the 1st quarter last year. That caused a lot of issues with filling orders. The whole industry saw huge sales increases, and the cam core manufacturers fell way behind on filling orders. There's some odd cam cores, we've had on order for 4 months now. We've had a handful of customers, who could not wait, and we fully refunded their money, as soon as they asked. As for the OP's order, we obviously dropped the ball, but I don't see any unanswered emails from the 6 weeks before his first post. We've emptied the spam folder since then, so I have no way of knowing if they went to spam, or not. Either way, we let him down, and refunded his money.
 
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