I just posted a thread in the body section about them ripping me a new one for the fiberglass I just bought, and they really suck. I'd suggest people give thier dollars to one of the other companies.
They did nothing to try to work with me, and before I received the part I called them and we discussed the fact that the shipping was way out of wack. I was told I got the discount rate and it usually costs $600. That's absolute BS! My chassis guy orders out of VFN (same city) and knows the rate it should cost. Them at least consoling me somewhat would have gone a long way, and in my line of work customer complaints get some sort of action. They could have even offered to make good on some of it and give me a discount if they were "top notch". I have no recourse but to relate what happened here to everyone. If you can't drive over and pick it up, you should consider buying from another company. My $.02I Have dealt with the guys at glasstek numerous times , they have stayed open late when i was stuck in traffic trying to make it there to pick up parts. They have gone far out of there way to help me. I would recommend them to everyone there pieces are top notch. Just because the shipping charges were excessives does not mean its there fault. Sounds like they tried to work with you. Next time arrange your own shipping.
I tried to pay for the shipping in advance, and they told me "the freight company will call you with the amount". That never happened. They finally tried to deliver to the house out in front of the shop and then called the phone numer of the shop. We then asked and found out the amount. I called glasstek and was told the garbage about how it should have been $600 without any renumeration. Lame!They are a good company. You should have worked out the shipping cost before you ordered.:smt102
Eddie and I have a similar deal. Now I understand what they meant by giving me the "discount". My original invoice was for $1047 in shipping, and they gave me 70% off. It was $407 after the discount. Lack of similar shipping costs between VFN and Glasstek is what bothers me. That and them basically having the mindset of "you paid us already, too bad". I could have refused it and reordered, loosing a month and the restocking fee. I accepted the deal, but I would warn others to arrange the shipping themselves or drive down. They aren't at all competitive, or cooperative with shipping. They didn't call me like I asked when it shipped with the tracking info, and weren't helpful when I called them freaking out about the high freight costs.i bought a complete front end and doors and when they wanted to know how it needed to be shipped i asked them what it would be to be sent to florida. i was told roughly $350-$400. i said ill just put it on account with my trucking company. the shipment comes and i get handed a bill for $1100! i said, damn i could have drove up there(glastek)and back for cheaper. ended up being that fiberglass is highly flammable.totally different shipping charges. definately not glassteks fault at all. i bitched enough that they dropped it to $470.
Here's my post from yesterday. Explains it all.Sounds to me like your post is all wrong. You seem to be unhappy with the shipping co. and their rates more than anything.