I am going to try and answer this in as much detail as possible since we have already addressed it in two separate threads but am still getting questions pertaining to it.
Why we don’t sell pump seals…. Several have posted it is because we are greedy while others state we do it just to make money. Neither is the case and if you look closely at what all is involved with bringing a pump in and all the departments/people involved from start to finish with a repair there is definitely no profit there and it takes away from the amount of time we have to build new product as the same guys that build the new ones also do the repairs.
The pumps carry a lifetime labor warranty and we charge for parts only and supply the labor for free. We do this to ensure that you have a safe and properly working product that meets the original specifications so that you do not go out there and hurt an engine because you do not have the proper flow for the application. All of the pumps are repaired, tested and adjusted on the original flow bench that they were when built new. One of the members in the other thread mentioned he was told that the motor has to be moved around to achieve this and another blamed it on poor machining and parts. This is not the case in that we use American made motors only from a reputable source and the standard with any electric motor there is a spec of plus or minus of 7% . We adjust and/or shim the motors so that the pumps will have the proper amount of flow and due to our standards will not allow anything that does not meet that spec to go out the door.
Let’s talk about the link for the seals and the fact that they are available through other vendors as several have mentioned. We have no issue if you guys want to buy them and install them yourselves but we take no responsibility if the pump is not up to par at that point. We are not telling you not to use them but rather trying to advise you on what might happen if you do. Our guys here work on pumps everyday so they know what to keep an eye out for and can spot issues that someone else may not having been in the pump for the first time. We also have the flow bench and all the equipment to verify both what the pump is flowing before and after the repair to insure it flows properly as well as the amperage draw not being too high.
In conclusion I would like to discuss some of the warranty issues that have been mentioned in other threads with nearly new or pumps with little use that had high repair bills. I have been put in this position after Barry felt the person previously in this position as well as his department was not giving you guys the level of customer service that you deserve. He also felt that warranty claims were not being handled in a proper fashion and on a timely basis and that is not your guys fault but ours. The person who was responsible for this mistreatment is still posting on your board but doing so now under Carb Guy . I would like everyone to know he has no affiliation with Barry Grant Inc. in any form or fashion. I notice he is using the same avitar that Barry Grant Inc has used for quite some times on other forums we are a member of but do not let that confuse you or associate him with us.If you have a pump that was recently purchased, recently repaired or have very little run time and have failed I have the authority to try and make things right regarding it and repair it at no charge. Send me a PM or send it in to my attention with a copy of this and we will make every effort to change your mind about any past dealings you may have had with our products and our customer service. I will be sending a couple of you pm’s regarding issues mentioned in today’s thread where Barry spoke while some of you from the thread the other day have already been contacted.
I hope this clears up some of the questions you may have as well as some of the misinformation that has been posted. We are sorry if you guys have not been told this in the past but as stated that is one of the reasons why I have replaced the person who was previously over customer support. Adam
Why we don’t sell pump seals…. Several have posted it is because we are greedy while others state we do it just to make money. Neither is the case and if you look closely at what all is involved with bringing a pump in and all the departments/people involved from start to finish with a repair there is definitely no profit there and it takes away from the amount of time we have to build new product as the same guys that build the new ones also do the repairs.
The pumps carry a lifetime labor warranty and we charge for parts only and supply the labor for free. We do this to ensure that you have a safe and properly working product that meets the original specifications so that you do not go out there and hurt an engine because you do not have the proper flow for the application. All of the pumps are repaired, tested and adjusted on the original flow bench that they were when built new. One of the members in the other thread mentioned he was told that the motor has to be moved around to achieve this and another blamed it on poor machining and parts. This is not the case in that we use American made motors only from a reputable source and the standard with any electric motor there is a spec of plus or minus of 7% . We adjust and/or shim the motors so that the pumps will have the proper amount of flow and due to our standards will not allow anything that does not meet that spec to go out the door.
Let’s talk about the link for the seals and the fact that they are available through other vendors as several have mentioned. We have no issue if you guys want to buy them and install them yourselves but we take no responsibility if the pump is not up to par at that point. We are not telling you not to use them but rather trying to advise you on what might happen if you do. Our guys here work on pumps everyday so they know what to keep an eye out for and can spot issues that someone else may not having been in the pump for the first time. We also have the flow bench and all the equipment to verify both what the pump is flowing before and after the repair to insure it flows properly as well as the amperage draw not being too high.
In conclusion I would like to discuss some of the warranty issues that have been mentioned in other threads with nearly new or pumps with little use that had high repair bills. I have been put in this position after Barry felt the person previously in this position as well as his department was not giving you guys the level of customer service that you deserve. He also felt that warranty claims were not being handled in a proper fashion and on a timely basis and that is not your guys fault but ours. The person who was responsible for this mistreatment is still posting on your board but doing so now under Carb Guy . I would like everyone to know he has no affiliation with Barry Grant Inc. in any form or fashion. I notice he is using the same avitar that Barry Grant Inc has used for quite some times on other forums we are a member of but do not let that confuse you or associate him with us.If you have a pump that was recently purchased, recently repaired or have very little run time and have failed I have the authority to try and make things right regarding it and repair it at no charge. Send me a PM or send it in to my attention with a copy of this and we will make every effort to change your mind about any past dealings you may have had with our products and our customer service. I will be sending a couple of you pm’s regarding issues mentioned in today’s thread where Barry spoke while some of you from the thread the other day have already been contacted.
I hope this clears up some of the questions you may have as well as some of the misinformation that has been posted. We are sorry if you guys have not been told this in the past but as stated that is one of the reasons why I have replaced the person who was previously over customer support. Adam