I ordered some necessary sheetmetal for my new build and the total of the parts came to $288.00. I checked UPS Ground for shipping and my new total was $288.00 with no tax. Total charges was $288.00 for two items. I'm thinking that's cool, free shipping. A week goes by and I call to inquire on the status of the order. No human contact and I left a message. No return call. I check my bank balance today and see the charges are not $288.00 as expected but posted at $379.58 as of today. Damn, I've been charged $91.58 for shipping two packages that weigh 26 pounds. Items shipped last Monday and should be ready for delivery to my builder this Monday. I left a few messages on voice mail today and sent an email to sales department informing them that I would not pay for the shipping and instructed my builder to refuse the packages or hold them til the matter was resolved. I will hold my tounge on who did this until the matter is resolved because they are a reputable supplier. Or at least they used to be. What do you think?