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6,246 Posts
Maybe its me, but here is the deal..
Last season I bought a brand new CSR billet aluminum flexplate and bolt kit while at the race in Valdosta in FEB. I put the flywheel when we got the new motor done, in time to go to the LIGHTS OUT race in OCT. We made 10 passes and gutted the flywheel.
The flywheel was torqued correct and used their bolt kit with the unit. We swapped out the flexplate to our trusted steel unit at the track and continued to race.
Fast forward. I call them and talk to Roland he says send the bolt kit with the wheel, I send the flexplate and TWO other steel plates into CSR the two steel ones had busted ring gears and I wanted to pay to have them fixed.
ROLAND (owner) calls me and tells me he has NEVER had a problem with the billet aluminum wheel BUT they did have a upgrade that some of the ADRL cars use a steel insert they put in the bolt holes. So he would do the upgrade. The two steel wheels could not be re rung, since the cert was out, and they would not re-ring the flywheels.
Now it didn't make me happy that we tore up a product that was as expensive as the new billet wheels, and it didn't make me happy we couldn't get the old ones fixed, but hey he was gonna make it right on the new billet wheel.
I pull it out of the box and see that they just drilled my BILLET wheel and put inserts in it, (is that SFI LEGAL?? To drill a SFI approved flywheel?) So I call ROLAND and leave a message for him to call me, I get no return call. So I call again, no return call. So I am ready to put this thing back together and realize he didn't send the new bolts or even the old bolts I put in the package, so I once again call. The girl answering the phone tells me that ROLAND is a busy man, (aren't we all) and she could help me. I give her the run down, she says she will send me the bolts out, but needs a credit card....
I ask why? Thinking maybe she is gonna charge me shipping. Which I was ok with. She then tells me that I had to BUY new bolts and they were $40.00 plus shipping.
FYI they are ARP PART NUMBER 240-2801 bolts.
which are $22.00 a set from Jegs. http://www.jegs.com/i/ARP/070/240-2801/10002/-1
I said, well what about my bolts I sent you??? Where are they? Why didn't I get them back?? Or replaced. She then got ROLAND on the phone and he said my flywheel failed from not being torqued properly. BULLSHIT! This is not our first rodeo, and the bolts were still tight and loctited when the flywheel FAILED.
He says I would have to buy new bolts, I said well what about my new bolts I sent you. He said he would look for them but if he didn't find them I would have to buy new.
The problem here for me, is not the $40.00 bolt kit, its the fact that first he has mine, second it was a brand new piece and shouldn't have failed, and then to tell me ADRL cars run them with no problem but he does have a upgrade. Well I make the same POWER only in a 3300 lb car so it seems they need to be done that way to begin with. And why not make the transaction 100%???
He hung up on me when I said I was gonna post this on the bullet. And see what others thought.
I make mistakes and maybe I am just being too picky, but for the kind of money we spend with these places yearly I expect more when we have a failure. Now I am gonna do a rockwell test, on the flywheel and see how good it is, and make sure all 10-12,000 of our listeners on the radio show and everyone on the bullet know what to expect if this happens to you.
So how should it be handled?
Last season I bought a brand new CSR billet aluminum flexplate and bolt kit while at the race in Valdosta in FEB. I put the flywheel when we got the new motor done, in time to go to the LIGHTS OUT race in OCT. We made 10 passes and gutted the flywheel.
The flywheel was torqued correct and used their bolt kit with the unit. We swapped out the flexplate to our trusted steel unit at the track and continued to race.
Fast forward. I call them and talk to Roland he says send the bolt kit with the wheel, I send the flexplate and TWO other steel plates into CSR the two steel ones had busted ring gears and I wanted to pay to have them fixed.
ROLAND (owner) calls me and tells me he has NEVER had a problem with the billet aluminum wheel BUT they did have a upgrade that some of the ADRL cars use a steel insert they put in the bolt holes. So he would do the upgrade. The two steel wheels could not be re rung, since the cert was out, and they would not re-ring the flywheels.
Now it didn't make me happy that we tore up a product that was as expensive as the new billet wheels, and it didn't make me happy we couldn't get the old ones fixed, but hey he was gonna make it right on the new billet wheel.
I pull it out of the box and see that they just drilled my BILLET wheel and put inserts in it, (is that SFI LEGAL?? To drill a SFI approved flywheel?) So I call ROLAND and leave a message for him to call me, I get no return call. So I call again, no return call. So I am ready to put this thing back together and realize he didn't send the new bolts or even the old bolts I put in the package, so I once again call. The girl answering the phone tells me that ROLAND is a busy man, (aren't we all) and she could help me. I give her the run down, she says she will send me the bolts out, but needs a credit card....
I ask why? Thinking maybe she is gonna charge me shipping. Which I was ok with. She then tells me that I had to BUY new bolts and they were $40.00 plus shipping.
FYI they are ARP PART NUMBER 240-2801 bolts.
which are $22.00 a set from Jegs. http://www.jegs.com/i/ARP/070/240-2801/10002/-1
I said, well what about my bolts I sent you??? Where are they? Why didn't I get them back?? Or replaced. She then got ROLAND on the phone and he said my flywheel failed from not being torqued properly. BULLSHIT! This is not our first rodeo, and the bolts were still tight and loctited when the flywheel FAILED.
He says I would have to buy new bolts, I said well what about my new bolts I sent you. He said he would look for them but if he didn't find them I would have to buy new.
The problem here for me, is not the $40.00 bolt kit, its the fact that first he has mine, second it was a brand new piece and shouldn't have failed, and then to tell me ADRL cars run them with no problem but he does have a upgrade. Well I make the same POWER only in a 3300 lb car so it seems they need to be done that way to begin with. And why not make the transaction 100%???
He hung up on me when I said I was gonna post this on the bullet. And see what others thought.
I make mistakes and maybe I am just being too picky, but for the kind of money we spend with these places yearly I expect more when we have a failure. Now I am gonna do a rockwell test, on the flywheel and see how good it is, and make sure all 10-12,000 of our listeners on the radio show and everyone on the bullet know what to expect if this happens to you.
So how should it be handled?
