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person A takes his vehicle to person B for a dyno tune to switch from a 87 to 93 octane program.
person B puts said vehicle on the rollers, and gets ready to make first dyno pull, when vehicle GRENADES the driveshaft... engine rpm was at 5900 rpm, with a roller speed of 127 mph.
driveshaft EXPLODES towards the middle like someone filled it with dynamite... slip yoke is still intact and in tailshaft with u joint, driveshaft yokes are still intact.
slip yoke is still intact and in the tail of the transfer case, with ujoint and caps intact with clips. 1 of the 2 caps in the drive shaft at the slip yoke are missing,and both clips are gone...
rear joint both caps and clips are gone from the driveshaft yoke, and laying on the ground, while the u joint and caps are still held in the rear end pinion yoke with the straps...
drive shaft came apart pretty close to the middle like it exploded from the inside out.. also looks twisted apart as well..
after investigating it further.
where the u joint clips go into the reciever groove on the yoke itself it is filled with corrosion, leaving no place for the clip to register into.
customer A needs a transfer case extension housing that is broken, gasket, and new drive shaft and joints...
customer then asks if it is possible to use dyno facility's lift for FREE to fix their own truck. at which time tuner (B) offers to get them the parts at his cost, with no markup but can not let the customer use the lift for free, they will fix the damage for set price(labor) plus parts.
customer has a tow truck come pick up vehicle and tow it home, then proceded to pay LIST price from the local dealer for the parts that are damaged, along with calling local 4wd shop for a d-shaft with new joints and slip yoke.
Customer text messages, and email's tuner and informs him that he wants the tuner to pay him for half the total of the labor to put the parts in the vehicle (customer did the work at home themselves) along with the LIST price they paid for the parts at the local dealer, and the full price of a driveshaft from the driveshaft shop.
so
parts came to 535 for the adapter, seal, and driveshaft...
along with the labor he was quoted @ 250.
with the dyno time which he wants 66% of the price he was charged for.
he is asking for half reimbursed.
the customer is threating to make the situation public, along with litigation if the tuner does not reimburse him in full.
mind you the customer was never charged for any tuning, but was charged 100 for dyno time by the shop owner.
is the tuner required to reimburse the customer for any damages that occured on the dyno?
based on internet knowledge, the customer feels that the vehicle was pushed past its limitations, without ever discussing max rpm and mph he felt comfortable with. tuner has history of over 15 vehicles of the same combination in the last 5 years with not ONE failure, or issue...
customer feels that they need to split the total price of everything based on negligence, and deception on the tuners part.
customer asks for reimbursement, after stating that he has seen instance of this with other peoples vehicles on an internet forum, and understands he is not liable and states the joints were replaced so who knows if it was correct, and he plans to fix it, bring it back, and try it again.... via text message.
customer has posted on 2 different websites, with conflicting information on power expectations, one before the failure, where he is hoping to make a good amount of power for his mods, then one where he is complaining after the failure that he wasnt looking for peak numbers, and isnt sure why his truck was taken to the range it was.
i am not the tuner, i am not the customer... just seeing what the bullets opinion is on the situation...
my personal feeling, is parts break. the only thing i feel at most the customer is entitled to is the dyno time fee he was charged by the shop, not the tuner for the dyno time. nothing more.
parts break, we know this every time we put our stuff on the track, dyno, or where ever...
person B puts said vehicle on the rollers, and gets ready to make first dyno pull, when vehicle GRENADES the driveshaft... engine rpm was at 5900 rpm, with a roller speed of 127 mph.
driveshaft EXPLODES towards the middle like someone filled it with dynamite... slip yoke is still intact and in tailshaft with u joint, driveshaft yokes are still intact.
slip yoke is still intact and in the tail of the transfer case, with ujoint and caps intact with clips. 1 of the 2 caps in the drive shaft at the slip yoke are missing,and both clips are gone...
rear joint both caps and clips are gone from the driveshaft yoke, and laying on the ground, while the u joint and caps are still held in the rear end pinion yoke with the straps...
drive shaft came apart pretty close to the middle like it exploded from the inside out.. also looks twisted apart as well..
after investigating it further.
where the u joint clips go into the reciever groove on the yoke itself it is filled with corrosion, leaving no place for the clip to register into.
customer A needs a transfer case extension housing that is broken, gasket, and new drive shaft and joints...
customer then asks if it is possible to use dyno facility's lift for FREE to fix their own truck. at which time tuner (B) offers to get them the parts at his cost, with no markup but can not let the customer use the lift for free, they will fix the damage for set price(labor) plus parts.
customer has a tow truck come pick up vehicle and tow it home, then proceded to pay LIST price from the local dealer for the parts that are damaged, along with calling local 4wd shop for a d-shaft with new joints and slip yoke.
Customer text messages, and email's tuner and informs him that he wants the tuner to pay him for half the total of the labor to put the parts in the vehicle (customer did the work at home themselves) along with the LIST price they paid for the parts at the local dealer, and the full price of a driveshaft from the driveshaft shop.
so
parts came to 535 for the adapter, seal, and driveshaft...
along with the labor he was quoted @ 250.
with the dyno time which he wants 66% of the price he was charged for.
he is asking for half reimbursed.
the customer is threating to make the situation public, along with litigation if the tuner does not reimburse him in full.
mind you the customer was never charged for any tuning, but was charged 100 for dyno time by the shop owner.
is the tuner required to reimburse the customer for any damages that occured on the dyno?
based on internet knowledge, the customer feels that the vehicle was pushed past its limitations, without ever discussing max rpm and mph he felt comfortable with. tuner has history of over 15 vehicles of the same combination in the last 5 years with not ONE failure, or issue...
customer feels that they need to split the total price of everything based on negligence, and deception on the tuners part.
customer asks for reimbursement, after stating that he has seen instance of this with other peoples vehicles on an internet forum, and understands he is not liable and states the joints were replaced so who knows if it was correct, and he plans to fix it, bring it back, and try it again.... via text message.
customer has posted on 2 different websites, with conflicting information on power expectations, one before the failure, where he is hoping to make a good amount of power for his mods, then one where he is complaining after the failure that he wasnt looking for peak numbers, and isnt sure why his truck was taken to the range it was.
i am not the tuner, i am not the customer... just seeing what the bullets opinion is on the situation...
my personal feeling, is parts break. the only thing i feel at most the customer is entitled to is the dyno time fee he was charged by the shop, not the tuner for the dyno time. nothing more.
parts break, we know this every time we put our stuff on the track, dyno, or where ever...
