I need your advice. Don't even know where to start. I started a new job as an estimator about a month ago and I'm glad to have it. I think I could potentially make some decent money, or at least get the training and experience to make me desirable somewhere else. It's a dealership shop. We're DRP with USAA, Nationwide, and now have Allstate coming on. But. This is absolutely the most disorganized outfit I have ever seen in my life. I worked at another dealership body shop for about a year several years ago and it was bad. But damn. This place has absolutely no "system" in place as far as how work is scheduled, how many cars are scheduled when, how cars are dispatched to techs, ect. No oversight as far as how cars make their way through the process from metal to paint to reassembly, ect. I don't have enough experience to know how to begin to properly organize this place. It's not really my job either. But, I've sort of been given the impression by the parts/service director that he would like me to help get it into shape. Having a lot of years writing and dispatching in service departments, I know how to push work through there. But a body shop is a whole different animal. Any advice you guys can give me on what it takes to set up an efficient shop would be appreciated. As this place is set up now, there is simply no way to do everything that's expected of you in a given day. Mind you we're not just writing estimates, but following the car/customer through the whole process right down to collecting the deductibles and closing the tickets. Just closing an RO and getting it to match the estimate takes HOURS. We're using Pathways for estimating. We've got CCC One, but for some unknown reason are not using it. We have an ADP computer system, which I was very good with 10 years ago, but am having to relearn it. I'll be up to speed on it pretty quickly. HELP! Also, any advice on online training or information would be appreciated as well.