That doesn't sound good, I know there resources were stretched in getting ready for the PRI show, but they should of responded. ...Noonan is the first company I contacted, I was originally going LS platform. After trying 3 times to get a timeframe or information back from them I gave up, obviously they had too much on to bother getting back in touch with me.
I can only go by my experience. I dealt with Noonan in Australia, who then put me in touch with the USA rep. So less of an issue on time difference for me...