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Tried to return Stifflers cross member this week. Now the piece I returned was complete, minus 1 mounting bolt i couldnt find, never installed and in perfect condition and cost $145.00 new. Stifflers OK'd the return over the phone but now won't exchange it. Tells me i should sell it online then call them back.


How about I just let others know what kind of business you run. You OK'd the return then retracted it. design change is the reason you won't exchange. Design change, please its a piece of 1" tubing with powdercoating. Then sensing how pissed I was with his answer he tells me he will swap it out and proceeds to curse me while hanging up on me. Guess you though I didnt hear you ah Brian. Its all good, cost me $145.00 bucks to never do business with you and be told a second time you would swap it out. Never again and now a lifetime I get to bash these pricks.
 

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The Dude Abides
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Pics of his mom?
 

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^Good question.
I'm all for bashing if it's justified but we need better details to be able to decide who's right here, you giving a brief story doesn't really do it IMO.
 

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Sounds like you got "Stiffed".
I saw those guys at Bradenton and their stuff looked good. I guess you have to be careful if and when you deal with them.
 

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Perhaps you should hear the full story. This is from the Stifflers Facebook page:

VENTING!

Bear with us, this might be long. Customer contacts us and wants to exchange an unused crossmember because he decided to install a different transmission. He sends it back only then for us to realize it was originally purchased in 2015! Besides being well past our 90 day return policy, that item has had a design update since he purchased it so this crossmember cannot simply be repackaged and returned to stock.

Upon trying to explain this to the customer we are berated, cussed at and ridiculed, all without being able to get a word in elsewise. If that wasn’t enough, he then proceeds to blackmail us stating he will defame us on social media if we don’t send him a new part!

Through the years we've gone above and beyond for our customers and are extremely proud of our customer service. We've sent out free replacement parts when the customer has lost them, given special consideration for racers, rushed shipped parts on our dime and countless other things to keep our customers happy.

We would have likely done the same in this instance had we been given the same respect and courtesy we give our customers. This is a small industry and we are aware that people talk, but if you think we're not going to share this story you're wrong. We know racing takes money and help from companies is always welcomed, but acting belligerent is not the way to win support. Good luck.
 

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Glad to see the company come on here and tell their side. I never judge a company from one complaint, but am more cautious until more research is done.
 

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The Phantom Machinist
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Perhaps you should hear the full story. This is from the Stifflers Facebook page:

VENTING!

Bear with us, this might be long. Customer contacts us and wants to exchange an unused crossmember because he decided to install a different transmission. He sends it back only then for us to realize it was originally purchased in 2015! Besides being well past our 90 day return policy, that item has had a design update since he purchased it so this crossmember cannot simply be repackaged and returned to stock.

Upon trying to explain this to the customer we are berated, cussed at and ridiculed, all without being able to get a word in elsewise. If that wasn’t enough, he then proceeds to blackmail us stating he will defame us on social media if we don’t send him a new part!

Through the years we've gone above and beyond for our customers and are extremely proud of our customer service. We've sent out free replacement parts when the customer has lost them, given special consideration for racers, rushed shipped parts on our dime and countless other things to keep our customers happy.

We would have likely done the same in this instance had we been given the same respect and courtesy we give our customers. This is a small industry and we are aware that people talk, but if you think we're not going to share this story you're wrong. We know racing takes money and help from companies is always welcomed, but acting belligerent is not the way to win support. Good luck.
BOOM! The truth shall set you free.
 

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NITROUS OUTLET FTW
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Tried to return Stifflers cross member this week. Now the piece I returned was complete, minus 1 mounting bolt i couldnt find, never installed and in perfect condition and cost $145.00 new. Stifflers OK'd the return over the phone but now won't exchange it. Tells me i should sell it online then call them back.


How about I just let others know what kind of business you run. You OK'd the return then retracted it. design change is the reason you won't exchange. Design change, please its a piece of 1" tubing with powdercoating. Then sensing how pissed I was with his answer he tells me he will swap it out and proceeds to curse me while hanging up on me. Guess you though I didnt hear you ah Brian. Its all good, cost me $145.00 bucks to never do business with you and be told a second time you would swap it out. Never again and now a lifetime I get to bash these pricks.
Perhaps you should hear the full story. This is from the Stifflers Facebook page:

VENTING!

Bear with us, this might be long. Customer contacts us and wants to exchange an unused crossmember because he decided to install a different transmission. He sends it back only then for us to realize it was originally purchased in 2015! Besides being well past our 90 day return policy, that item has had a design update since he purchased it so this crossmember cannot simply be repackaged and returned to stock.

Upon trying to explain this to the customer we are berated, cussed at and ridiculed, all without being able to get a word in elsewise. If that wasn’t enough, he then proceeds to blackmail us stating he will defame us on social media if we don’t send him a new part!

Through the years we've gone above and beyond for our customers and are extremely proud of our customer service. We've sent out free replacement parts when the customer has lost them, given special consideration for racers, rushed shipped parts on our dime and countless other things to keep our customers happy.

We would have likely done the same in this instance had we been given the same respect and courtesy we give our customers. This is a small industry and we are aware that people talk, but if you think we're not going to share this story you're wrong. We know racing takes money and help from companies is always welcomed, but acting belligerent is not the way to win support. Good luck.
hey op...... you gotsa answer to this?????
 

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well the thing that got me right from the start is how could it be "complete" if it was missing a bolt?
 
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