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Discussion Starter #1
I don't expect a response from them on this letter, however I hope everyone that reads this will carefully consider who they buy their safety products from.

Robbie Pierce
CEO
MasterCraft Safety
Impact Racing
9335 Stevens Road
Santee, CA 92071

Dear Mr. Pierce:

This letter is in reference to the decertification of Impact Racing suits. I am one of the many racers that were affected by what transpired; I can only guess that those affected number in the hundreds if not more.

In November of 2008, I purchased a brand new SFI 3.2A/5 jacket and pants, 3.3/5 gloves and shoes from Vickery Speed Shop. The pants were not in stock, and it was not until February of 2009 that I finally received the correct pant size. As my engine was torn down at the time, I was unable to race and did not wear the suit until November of 2009. I wore the suit for eight races total at which point the issue over the tags arose, and I have not worn the suit since that time.

I understand that the quality of the suits were never questioned, only the SFI tags used thereon. While there should be no reason that the tags themselves should render the suits defective, or be unable to be replaced similar to a recertification allowed on other SFI items, SFI will apparently not allow that to happen. Because (i) Impact is responsible for the placement of counterfeit SFI tags, (ii) the suit I purchased has no expiration date, and (iii) my suit has no physical defects, Impact should replace my suit at no cost me. Even though your company, Mastercraft Safety, had no direct involvement in what transpired, your company’s purchase of Impact Racing and assuming Impact’s name creates a moral obligation to replace my suit, and possibly an equitable obligation to do so under a court of law.

I addressed my situation with Kelly Clouser, one of your representatives, at the PRI show in Orlando, Florida. I discussed with Kelly my circumstances, and also that I was previously told by an Impact Racing representative that the only solution they could offer was a new suit at half the cost. In speaking with Kelly, she led me to believe that she could replace my suit at no cost to me. Kelly spoke to me briefly and then I was transferred by Kelly to a lady named Diane. I sent my suit and all of the related information at my cost to Diane. I waited until after the first of the year to call because of the holiday season. When I did, I was informed by Diane that they were waiting on a decision and to call back the first of the next week. I was informed when I called back again that they could do no more than what was previously offered to me by the prior Impact Racing representative.

So I hope you understand that I am disgusted with how my situation was handled by your company and the company you purchased. Impact’s unwillingness to take responsibility for these dishonest acts and to take care of it’s patrons is shameful.

I was told it would cost approximately $440 (actually more than half the price I paid) to replace my suit with your company. However, after further research, I found that I can buy a new pair of comparable jacket, pants, gloves, and shoes that meet the same specs from Jegs for less than that price. I originally bought the suit from Impact thinking that Impact suits were of better quality. Unfortunately, it seems not only did I not get what I paid for (i.e. an SFI legal suit), but I got something that now has no value to me at all.

In closing, I will NEVER buy another product from either Mastercraft Safety or Impact Racing. I will also make it a point to spread the word of my experience with your company and will hopefully dissuade others from buying from your company as well. I will also be sure to post details of my experience, as well as this letter, on the many racing forums I frequent on the internet. While you may feel this is unfair to you, how it affected all the racers facing this situation is something you should have considered prior to buying Impact Racing. It seems too common these days that companies do not care about the quality of their products and even more the customers they service, and unless people decide to stop buying from these companies nothing will change. Hopefully this letter will make a difference.


Regards,
Mark Whitener
 

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I as well got caught up in the Impact mess and replaced all my safety gear with someone elses stuff.My biggest problem was my Impact gear was the most comfortable suit I have ever owned unlike the moving blanket I replaced it with.While competing at the Mile High nationals I spoke with the Impact rep and he asked to see my gear which I had with me.He then replaced all my affected gear including seat belts that had just expired at NO charge.I think my non negative attitude helped my cause and I only hope they will continue to make things right with thier loyal customers. Good luck Mark in your quest for customer service. Kevin
 

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Good for you. My 2 cents, they are a bunch of idiots for buying impact.
Even if they were a great company, with great products.
Anyone stupid enough to buy a despicable dirtbag company, should be treated the same.
Who in their right mind would want their name or capital associated in any way with a proven crook & thief??

I will continue to spread the word.

.
 

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Mark, have you sent this yet? If you are trying to get some restitution, should you re-write the last paragraph about never buying from them again? Just my opinion. Thought your letter was excellent up til that. I'm no expert though....
 

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waiting to make a pass!
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A friend of mine has one of their suits in question. he says his suit has been reinstated. whats up with that?
 

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Discussion Starter #8
Mark, have you sent this yet? If you are trying to get some restitution, should you re-write the last paragraph about never buying from them again? Just my opinion. Thought your letter was excellent up til that. I'm no expert though....
I don't anticipate anything from them, I thought that was what I was getting after talking to them at the PRI show. I wasted money shipping it to them, I would not have done it otherwise. The letter will go out tomorrow, a warning here for anyone looking to buy from them that has not seen the press on it already.
 

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Discussion Starter #9
A friend of mine has one of their suits in question. he says his suit has been reinstated. whats up with that?
Only if it was dated and confirmed that it was manufactured in 2009 and later. I didn't get my pants until February 09, but the SFI tag was confirmed to be one of the counterfeit tags.
 

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MAN that sucks, and for sure, they don't care about quality, just $$$$$$$$$$$$$$$$

I personally have G-Force pro series suit and love it,

got it through jegs with racer discount for under $400.00

Most comfortable suit i ever had..........
 

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Only the 2008 suits are in question... 2009 or newer has no problems...

I have a -20 Impact suit built in 09, it is far more comfortable than any other suit I have had...

Not saying they are a good company, just saying it is a comfortable suit.
 

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Discussion Starter #13
The entire issue is the suits quality was never the question only the tags. However I guess they chose to make them junk, Impact sell more suits(or so they thought), SFI gets money for new tag and the racer gets screwed.
 

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MAN that sucks, and for sure, they don't care about quality, just $$$$$$$$$$$$$$$$

I personally have G-Force pro series suit and love it,

got it through jegs with racer discount for under $400.00

Most comfortable suit i ever had..........
I have the g-force nomex suit, Out of all my suites , this is the most comfortable suit i have owned.
I don't think it made in the good ol U.S.
 

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I will never by an Impact product, nor will I ever buy a product from a company that has anything to do with Bill Simpson.
I think alot of people feel this way and with good reason. The situation with Impact was not Bill's first foray into some shaky operations and business practices. About seven or eight years ago when I was doing tech at FFW events, I saw a Simpson harness that were not date punched. Instead of the punch, someone had used a felt tip pen to mark the date. The first time I saw that I let it go, thought it was an anomaly. Then I started to see others like that. I asked the racers where they bought their belts. It was a big name performance parts distributor (not mentioning any names). I talked to Carl at SFI about it and they started an inside investigation. It turned out that the tags were legit but Simpson was selling the belts to big name distributors without punching the tags, as a favor to them. The theory being that if they sat on the shelf for a year, some kid working there could mark the date on the tag when the did sell it as if they were hot off the Simpson production line that month, a no-no from SFI. The tag is supposed to be punched when the product is produced, not when it is sold.

I knew Bill Simpson when he started out, his original shop in Torrance, CA was very close to our shop when I worked at Breedlove's. Bill Simpson was at the forefront with safety equipment, long before SFI Specs came into existence, etc. I personally think that Bill resented anyone coming up with "specs", or in effect, "telling him what to do". I think that he always felt that he was better than anyone else in that respect and resented any kind of a "watch dog group" checking on his products. Not saying that I'm right about any of this but it's my perception.
 

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I'm another one that screwed in this deal... Bad Business... The "Big Name Online Parts distributor" that sold me mine should take them back and I give me replacements... They purchased the equipment from Impact. They should of never been accepted without the tags punched. It is fraud from both companies...
 

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i was lucky in that i bought impact at the 4 wide nationals last year.well before i left for the day my best friend called me and told me about the sfi shit with thei stuff.i bought helmet, dbl layer pants and coat. took it all back but the helmet and got my money back. went 1 row over and bought simpson.
 

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Thankfully I bought mine from Jegs in 2008. FULL REFUND after the decertification - and I wore the pants and jacket almost every weekend during the two seasons. Thank you Jegs!

Screw you Impact! NEVER see a dime from me again.

And yes, the pants and jacket were more comforable than any other brand I could find.

And, depending on what you believe, it was more than just the tag that was in question. Some reports of not testing to spec. were being circulated.
 

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I'm another one that screwed in this deal... Bad Business... The "Big Name Online Parts distributor" that sold me mine should take them back and I give me replacements... They purchased the equipment from Impact. They should of never been accepted without the tags punched. It is fraud from both companies...
It was the "big name online parts distributor" that REQUESTED that the tags not be punched, and it was Simpson that complied, in order to keep doing business with the "big name onlne parts distributor". It was fraud with both companies.
 
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