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Old 11-05-2010, 04:28 PM   #1
stable
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Default Barry Grant Customer service

Any one had any luck with getting any thing from these guys? We ordered a set of the 1.625 black sleeves for a king demon, and they sent 4 of them that were drilled all the same. It should of been 2 one way and the others another way. After spending 2 days talking back and forth with Scott there. They sent us 2 more that were wrong. Now they say that there lath is down and it will be 2-3 weeks before they are back up.
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Old 11-05-2010, 04:33 PM   #2
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You whiney-ass drag race wannabee heroes are something else. Denny Savage, I have no idea who you are. If I knew you, that's just how memorable you are to me. My guess is you're an old no-name four-wheel time bomb driver.

This is America - and as a consumer you have the right to support a company or not. But how about a little facts first. After many years of racing myself, and dealing with racers having fuel delivery problems, I introduced the BG 300. At that time I lived in my shop without running water, shit in the woods, took showers under a tree with a camp shower while working 100 to 120 hours a week while battling fatigue from Hepatitis C which I got from blood transfusions after a sledding accident at age 11. I was a heavy equipment mechanic and having intimate knowledge of pumps and fluids, but did damage to my back doing that work and was in a wheelchair most of the time when not in public. Anyone who has ever seen me at SEMA or PRI used to always see me in scooter. Over the last 3 years I have had 2 spinal surgeries and no longer need the wheelchair. Denny, you couldn't carry my jock strap.

I then came out with the BG 400 - derivitives of which then became Product Engineering and Magnafuel. The design was made rebuildable as I was throwing away 4 to 6 pumps a year on my own race car and often having to wrap rags around them to get through a night of drag racing. If not for me you would not have anything but the 5-6 psi Carter or the Holley blue pump. I started the super high-volume fuel pump industry with the 300 to fix a need. Planned obsolescence?? For $25 to replace a seal?? Are you guys nuts? Why do they come in for service? A guy on the other thread said he bought a used Magnafuel pump, and burned a piston. And I don't trash Magnafuel products, they are a competitor and build a good product. But theirs wear just like ours do. You are not putting 6 or 8 of theirs on a year, nor of mine. How many motors of you guys have I saved by catching a fuel pump before it went bad? Motors burn up for many reasons and components can go bad at any time, so isn't it better to do a little preventative maintenance? Gasoline is a very harsh liquid to pump and to seal. Get gas on your hands, doesn't your hands turn white as it dries out your hands? Do you think maybe it does that to a seal as well?

You put a seal in your pump, you don't have a flow bench, you don't check the pressure, volume or amperage draw, so how do you know that even though your pump is leaking that is not ready to let you down and burn your engine up? So for this kind of conscienciousness, I get motherfucked. With 80,000 units in the field, we see 1.5% of the total units in the field every year for service. Do you expect any product that you buy for your racecar for $400 to last indefinitely? I'm sorry - I'm not that smart. But neither is anybody else. We have a year of research and development in trying to find a seal that is even better than what has been so successful for over 20 years - and retrofit into the old fuel pump bodies. Once again, motherfucked for trying to treat my customers the way I want to be treated as a customer. I could have found a kickass seal and obsoleted all the old bodies, making all you guys have to buy a new pump from me or someone else. I guess no good deed goes unpunished.

Hourly workers?? I employ American workers at wages well above the average with bonuses, medical insurance, paid vacations, paid sick time and 401k. I buy components for our products from American companies.

Denny says that he has had to work on our stuff at drag racing schools. I have been to many racing schools and they are harder on components because of their round robin day in and day out usage than any racer would ever be. So anything he has to say is of no value.

King demons (puke)?? Then how come I consistently have them on order and can never get caught up? I had a racer tell me last weekend that he has had his on his car since 2000 and hasn't touched it.

Haven't gotten contingency money that you were owed in 1985?? I don't even know if I was a contingency sponsor in 1985. Give me a break!

I tell you boys what. Starting September 1, all pumps that come in that aren't returned in 7 business days from date of receipt, not including weekends, or freight time back to you, whether it needs a seal or complete rebuild, it'll be free.

By the way, why don't you trash MSD for not selling you resistors and capacitors so that you could solder them and fix your own MSD boards? Competition Cams for not giving you the technique and welding rod for welding up cam journals?

I have given my whole life to building good components for the racing community. I have won the Daytona 500, Trans Am Series, set Pro Stock records, IHRA Championships - 5 in a row. Demon carburetors are used in all the Richard Petty school cars all over the world, Jeff Gordon School cars, Mario Andretti School cars and the IROC series until it closed, the first ProMod in the 6.70's 6.60's, 6.50's and 6.40's. I had a ProMod racer who burned up a motor with a new car after he plumbed it differently that I had instructed him to plumb it. His prior car was plumbed the way I told him and he never hurt anything. But of course I was to blame. Charles Carpenter has used my fuel pumps for over 20 years. I like Charles, but I bet I don't hear from him but every couple of years to get his pumps freshened.

Buy my stuff if you choose, because I have been here for 24 years and I don't expect to be going anywhere. I'm important to the industry, otherwise who would people have to copy? I do not sit in some ivory tower. I work every day 6 to 7 days a week either at my manufacturing plant or in Concord at our R&D facility.

Treat everyone who builds parts for you like this and you'll wind up having to build your own parts. Other manufacturers have told me that they are tired of busting their butts for racers that never seem to appreciate their efforts. You don't have to drag race - you choose to - just like myself. I love drag racing and have given my whole life to it, but if none of us ever pulled to the starting line again, the world will go on.

Adam comes on this board to help those who need help - not to be run through the coals. He has been with me 16 years and was moved into his position because the service that the prior person in that job was giving customers was unacceptable. By the way he is a hotrodder and a racer. And he is not hourly. He busts his ass 60 hours a week.

Do not expect a response to anything you may have to say as a rebuttal to this. For those of you who are a customer, we appreciate you and are here to service you. Private message Adam and he'll help you. Those of you that don't like me - Barry Grant doesn’t suck - you do.

Barry Grant
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Old 11-05-2010, 04:34 PM   #3
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Default Re: Barry Grant Customer service

OH NO, NOT AGAIN!!!!
In on 1
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Old 11-05-2010, 04:37 PM   #4
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Default Re: Barry Grant Customer service

You were asked specifically which 2 holes you needed them drilled for and they were drilled in a main body here before being sent to you all at no charge without even getting the first 2 back that you said were drilled wrong. You were also told prior to us drilling them they were the last 2 we had in the building.
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Old 11-05-2010, 04:43 PM   #5
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Default Re: Barry Grant Customer service

Quote:
Originally Posted by Tech @ BG View Post
You were asked specifically which 2 holes you needed them drilled for and they were drilled in a main body here before being sent to you all at no charge without even getting the first 2 back that you said were drilled wrong. You were also told prior to us drilling them they were the last 2 we had in the building.

pics or lie
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Old 11-05-2010, 04:45 PM   #6
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Default Re: Barry Grant Customer service

Quote:
Originally Posted by Tech @ BG View Post
You were asked specifically which 2 holes you needed them drilled for and they were drilled in a main body here before being sent to you all at no charge without even getting the first 2 back that you said were drilled wrong. You were also told prior to us drilling them they were the last 2 we had in the building.

yes and I said left ft and right rear...and what did you send.....as set for the left side of the carb..Do you want pictures?
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Old 11-05-2010, 04:47 PM   #7
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Originally Posted by WeDgiE View Post
pics or lie
No pics but looks like they were even red labeled to boot...

:WARRANTY Via:UPS NEXT DAY AIR (RED Slm:SCOTT |
|Sub: .00 Frt: .00 Tax: .00 Tot: .00 Disc: .00 |
Note|Lin Part # Qty Shp Description Price/Ext Qty B O|
|--- ->------------- ------- -------->---------------------------- -------|
Cred|001 K 2.00 REPLACEMENT SLEEVES .00 |
Cha| |
seq |002 M THANK YOU |
--- | |-
001 |003 M !WARRANTY WORK
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Old 11-05-2010, 04:47 PM   #8
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Default Re: Barry Grant Customer service

Quote:
Originally Posted by Tech @ BG View Post
You were asked specifically which 2 holes you needed them drilled for and they were drilled in a main body here before being sent to you all at no charge without even getting the first 2 back that you said were drilled wrong. You were also told prior to us drilling them they were the last 2 we had in the building.
If this is the truth, then the OP is wrong and BG did what they could and explained their limitations before parts left their shop.

BG cant get a break around here but god damm, it can always be their fault.
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Old 11-05-2010, 04:49 PM   #9
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yes and I said left ft and right rear...and what did you send.....as set for the left side of the carb..Do you want pictures?
No... at this point I would like to have the main body and ALL 6 sleeves here to see what is going on with it .

I was the one who spoke with you first prior to you and Jegs calling everyone in the building umpteen times and as I told you each one goes in a certain way. If you get 2 of them wrong the other 2 wont regardless of the location.
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Old 11-05-2010, 04:49 PM   #10
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Default Re: Barry Grant Customer service

Its just too easy; so I will just sit back and watch as Team BG fails again..
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Old 11-05-2010, 04:54 PM   #11
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Default Re: Barry Grant Customer service

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Originally Posted by Firetruck1 View Post
If this is the truth, then the OP is wrong and BG did what they could and explained their limitations before parts left their shop.

BG cant get a break around here but god damm, it can always be their fault.
Good post i wouldnt let some of these idiots change a lug nut.
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Old 11-05-2010, 04:55 PM   #12
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Default Re: Barry Grant Customer service

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If this is the truth, then the OP is wrong and BG did what they could and explained their limitations before parts left their shop.

BG cant get a break around here but god damm, it can always be their fault.
Perhaps OP was unaware that BG Tech frequents this board and figured he'd put out his side of the story and that would be the only side we heard!...
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Old 11-05-2010, 04:57 PM   #13
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Default Re: Barry Grant Customer service

Maybe they're installed wrong? Maybe BG is wrong? Who knows but I see a 20 page thread coming....

oh yea in on 1
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Old 11-05-2010, 04:59 PM   #14
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Default Re: Barry Grant Customer service

Here is your picture....

hold on.....

Last edited by stable; 11-05-2010 at 05:02 PM.
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Old 11-05-2010, 05:00 PM   #15
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Any one had any luck with getting any thing from these guys? We ordered a set of the 1.625 black sleeves for a king demon, and they sent 4 of them that were drilled all the same. It should of been 2 one way and the others another way. After spending 2 days talking back and forth with Scott there. They sent us 2 more that were wrong. Now they say that there lath is down and it will be 2-3 weeks before they are back up.
SO WAIT YOUR TWO WEEKS AND STFU!
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